> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How to Acknowledge a Learning

# How to Acknowledge a Learning

**In this article:**
* Overview
* How to acknowledge a learning
* If the Acknowledge button is greyed out
* After you acknowledge
* Things to keep in mind
* FAQs
* Who can do this

## Overview
Some learning asks you to confirm a statement before it counts as complete, for example that you have read and understood a policy. You'll see an **Acknowledgement required** chip on the learning, and an **Acknowledge** button where **Mark as complete** would normally be. Acknowledging records your name, the date and the exact statement you agreed to on your learning record. (Setting a learning up to *require* an acknowledgement is done by an Admin or content creator. See *How to Require an Acknowledgement on a Learning*.)

## How to acknowledge a learning
1. Open the learning from your assignments or the Pathway, and read, watch or complete it as normal. You can open the **Acknowledgement required** chip at any time to read the statement.
2. When it's available, click **Acknowledge** (see *If the Acknowledge button is greyed out*). A window opens showing the statement.
3. Read the statement, then tick **I have read the statement above and agree to it.**
4. Click the button at the bottom of the window. What it says depends on what the learning still needs:
   * **Acknowledge and mark as complete** completes the learning.
   * **Acknowledge and mark as attended** marks an Event as attended.
   * **Acknowledge and submit for review** sends the learning to your approver.
   * **Acknowledge** records your acknowledgement when you still need to submit evidence.

> **Note:** The button in the window stays disabled until you tick the box.

## If the Acknowledge button is greyed out
For some content, the **Acknowledge** button stays unavailable until you've finished it, just like **Mark as complete**. Hover over the button to see why. The reasons are:
* **A video that plays in SuperPath** shows *"Finish this content to acknowledge it."* until you've watched it.
* **A SCORM course** shows *"Finish this content to acknowledge it."* until you've finished it, and **a Mindsmith course** shows *"Pass this course to acknowledge it."* until you've passed.
* **An Event** shows *"You can acknowledge this event once it has started."*
* **Content that didn't load** shows *"This content could not be loaded. Reload the page to try again."* Reload the page, as you would to mark it complete.

Documents (PDFs included), links, Knowledge articles and text steps can be acknowledged straight away.

The **Acknowledge** button itself is also unavailable while the learning can't be started yet, for example when an earlier Pathway step must be completed first or the start date hasn't arrived.

## After you acknowledge
* The learning shows **Acknowledged on** with the date. Click **View statement** to see exactly what you agreed to.
* If the learning also needs evidence, the **Submit evidence** button appears next. See *How to Submit Evidence for a Learning Step*.
* If it needs approval, it is now awaiting review. If your approver declines it and you resubmit, you won't need to acknowledge again.

If you've finished a course but haven't acknowledged yet, you'll see *"One more step: acknowledge the statement to finish this learning."* The course doesn't count as complete until you do.

## Things to keep in mind
* You can only acknowledge once. Your acknowledgement and its date stay on your record, even if the statement is changed later.
* There is no "I do not agree" option. If you have a question about the statement, speak to whoever assigned the learning before you acknowledge.
* Only you can acknowledge your own learning. Your manager or an Admin can't acknowledge it for you.
* On a phone, the window opens from the bottom of the screen and works the same way.

## FAQs
**Why don't I see Mark as complete?**
The learning requires an acknowledgement. Click **Acknowledge** instead: it acknowledges and completes the learning in one go.

**I finished the course but it isn't complete. Why?**
Courses with an acknowledgement don't complete on their own. Click **Acknowledge**, tick the box and confirm to finish.

**Can I read the statement before I start?**
Yes. Open the **Acknowledgement required** chip at any time to read it. The **Acknowledge** window opens once the content is finished, or straight away for links, documents, Knowledge articles and text steps. You don't have to tick the box until you're ready.

**What if I see "Your acknowledgement was saved, but this page could not refresh"?**
Your acknowledgement went through. Reload the page to see it.

## Who can do this
Every learner, whatever their role, acknowledges their own learning, including **Restricted** users. Anyone else who opens your learning, such as your manager or an approver, sees **Not yet acknowledged** until you've done it, and cannot acknowledge on your behalf.