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# How to Approve a Pending Registration

# How to Approve a Pending Registration

**In this article:**
* Overview
* Opening the approvals queue
* Approving a registration
* When the registration's team was deleted
* What happens when you approve
* Things to keep in mind
* FAQs
* Who can do this

## Overview
When your registration page is set to require approval, each person who signs up becomes a pending request rather than an account. You review these requests in one place and decide who gets in. Approving a request creates the person's account, adds them to the team and role set on your registration page, and emails them so they can log in.

If you haven't set Self-Registration up yet, see "What Is Self-Registration?" and "How to Enable Self-Registration" first.

## Opening the approvals queue
1. Go to **People**.
2. Click the **Pending** button near the top of the list. When there are requests waiting, the button shows a count, for example **Pending (3)**.
3. This opens the **Pending Registrations** queue, listing everyone who has registered — pending requests first, followed by those already approved or rejected.

![](https://storage.googleapis.com/superpath-help-centre/recon-selfreg/07-people-pending-button_d7924a4c.png)

![](https://storage.googleapis.com/superpath-help-centre/recon-selfreg/08-pending-queue_8ed03ab5.png)

## Approving a registration
1. In the **Pending Registrations** queue, find the pending request you want to approve. You can use the search box or the status filter to narrow the list.
2. Click **Approve** on that row. Approve and Reject only appear on rows that are still pending.
3. A confirmation appears: **This will create an account for {name}, add them to your account, and email them. They'll be able to log in right away.**
4. Click **Approve** to confirm, or **Cancel** to close without approving.

![](https://storage.googleapis.com/superpath-help-centre/how-to-approve-a-pending-registration/02-approve-confirm-modal_4963484a.png)

## When the registration's team was deleted
If the team that was set for this registration has since been deleted, you'll see a prompt inside the approve window before it completes: **This registration's team was deleted. Pick a replacement team to continue.** Choose a **Replacement team** from the list, then click **Approve**. The person is added to the replacement team you pick, and that team is saved against their record.

## What happens when you approve
* An account is created for the person.
* They're added to the team and given the role configured on your registration page (or the replacement team, if you picked one).
* They're sent an approval email and a welcome email, and they can log in straight away.
* The request moves to **Approved** in the queue, showing who approved it and when.

## Things to keep in mind
* Approving works one request at a time — there are no bulk actions in the queue.
* Approving creates an account, so it's subject to the same seat check as any other new account. If your plan has a fixed number of seats and you've reached the limit, the approval can be blocked with a licensing error. Free up a seat, upgrade your plan, or contact Support, then try again.
* A rejected request can't later be approved. If someone was rejected in error, ask them to register again.
* Approving is a one-off action per request. There's no "un-approve" — to remove someone after approving, manage their account from the People list as normal.

## FAQs
**Does the person get an email when I approve them?**
Yes. Approving sends them an approval email and a welcome email, and they can log in right away.

**Can I approve several requests at once?**
No. Requests are reviewed individually — approve or reject each one on its own row.

**What if the team on the request no longer exists?**
The approve window will ask you to pick a replacement team before it completes. The person is added to the team you choose.

**Approval failed with a licensing or seat error — why?**
Approving creates an account, which needs an available seat on plans with a fixed number of seats. Free up a seat, upgrade, or contact Support, then approve again.

## Who can do this
**Owners** and **Admins** can review and approve pending registrations from **People → Pending**, reached through the **Pending** button on the People page. **Managers**, **People Managers**, **Content Managers**, **Instructors**, **Employees** and **Restricted** users cannot — they don't see the queue.