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# How to Change a Person's Email Address

# How to Change a Person's Email Address

**In this article:**
* Overview
* How to change a person's email address
* Things to keep in mind
* FAQs
* Who can do this

## Overview
A person's email address is stored on their profile and can be updated from the **Edit account** panel. You might change it after someone's name changes, when a typo slipped in during setup, or when an address is retired. The email must be a valid, unique address within your organisation.

![](https://storage.googleapis.com/superpath-help-centre/how-to-change-a-person-s-email-address/01-profile-actions-menu_05820d5b.png)

## How to change a person's email address
1. Go to **People** and open the person's profile.
2. Click **Actions → Edit account** (or the **Edit** link in the profile card).
3. In the **Edit account** panel, update the **Email** field.
4. Click **Save changes**.

![](https://storage.googleapis.com/superpath-help-centre/how-to-change-a-person-s-email-address/02-edit-account-panel_0e23b828.png)

The address is saved in lower case, and you'll see a confirmation once the account has been updated.

> **Note:** If the **Email** field is greyed out, the person's account is shared across more than one organisation — see **Things to keep in mind** below.

## Things to keep in mind
* The new address must be unique — if another person in your organisation already uses it, the change is rejected.
* Email addresses are stored in lower case, so capitalisation you type is normalised on save.
* The **Email** field is disabled when the person belongs to more than one organisation. Their email can't be changed from this screen in that case.
* If the person signs in with your identity provider (SSO) or their profile is synced from an HR system, confirm how they authenticate before changing the address — a synced field may be overwritten on the next sync.

## FAQs
**Why is the Email field greyed out?**
The person's account is shared across more than one organisation, so their email can't be edited from this screen. It's also disabled while the account is saving.

**Can I reuse an email that another person already has?**
No. Each person needs a unique email address within your organisation. If the address is already in use, the change won't save.

**Does the person need to do anything after I change it?**
Let them know their address has changed, especially if they sign in with their email. If they authenticate through SSO or an HR-synced account, check that the address matches what that system expects.

## Who can do this
**Owners** and **Admins** can change any person's email address. **Managers** and **People Managers** can edit the accounts of people who report to them. **Content Managers**, **Instructors**, **Employees** and **Restricted** users cannot change other people's account details.