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# How to Download a Learner's Certificate When They Complete a Course

# How to Download a Learner's Certificate When They Complete a Course

**In this article:**
* Overview
* How to download a learner's certificate
* When the certificate is available
* What the certificate contains
* Things to keep in mind
* FAQs
* Who can do this

## Overview
When a learner completes a Pathway or an assigned learning item, you can download a completion certificate for them as a PDF — useful for records, compliance evidence, or sending on to the learner. You do this from the person's profile, on their learning list.

![](https://storage.googleapis.com/superpath-help-centre/how-to-download-a-learners-certificate/01-people-list_45079deb.png)

## How to download a learner's certificate
1. In the left-hand menu, go to **People**.
2. Select the person whose certificate you want to download.
3. On their profile, open the **Learning** tab to see their assigned and completed learning.
4. Find the completed learning item in the list.
5. Click the **⋯** (three dots) icon at the end of that item's row to open its actions menu.
6. Click **Download Certificate**. The option briefly shows *"Generating Certificate…"* while SuperPath prepares the file, then downloads it.

![](https://storage.googleapis.com/superpath-help-centre/how-to-download-a-learners-certificate/02-learning-row-download-certificate-menu_b4381cdb.png)

> **Note:** The **Download Certificate** option only appears on learning items whose status is **completed**. If you don't see it, check that the learner has actually finished that item.

## When the certificate is available
The certificate can only be downloaded once the learner has **completed** the learning item — the option is hidden until then. It works for completed Learning Pathways and completed learning assignments. The certificate is generated fresh each time you click **Download Certificate**, so you can download it again whenever you need a copy.

## What the certificate contains
The downloaded PDF is a completion summary showing the learner's name, your organisation, the title of the completed learning, and the dates it was started and completed. For a Pathway it also lists the steps that made up the Pathway. Your organisation's logo is included on the certificate.

## Things to keep in mind
* The **Download Certificate** option is gated purely on completion status — it appears once the item is **completed** and is hidden otherwise.
* This is separate from the **Certificates** feature (admin-created credentials attached to a Pathway or Event). Those are awarded automatically on completion and appear on the person's **Certificates** tab and in the **Certificates Report** — they are viewed there rather than generated from the Learning tab.
* Learners can download their own completion certificate the same way from their own profile.

## FAQs
**Where do I download the certificate from?**
From the person's profile: **People → the learner → Learning tab**, then the **⋯** menu on the completed item → **Download Certificate**.

**Why can't I see the Download Certificate option?**
It only shows for learning items with a **completed** status. If the learner hasn't finished the item, the option won't appear.

**Is this the same as the Certificates Report?**
No. The Certificates Report lists admin-created **Certificates** that were awarded on completion and links to those files. The **Download Certificate** action described here generates a completion-summary PDF on demand for any completed Pathway or assignment.

**Can the learner get their own certificate?**
Yes — they can download it from their own profile's Learning tab using the same **⋯** menu.

## Who can do this
**Owners**, **Admins**, **Managers** and **People Managers** can open a person's profile and download their certificate (Managers and People Managers for the people who report to them). **Content Managers**, **Instructors**, **Employees** and **Restricted** users cannot open other people's profiles, so they cannot download certificates for others — though any learner can download their own from their own profile.