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# How to Exclude People from Receiving Notifications

# How to Exclude People from Receiving Notifications

**In this article:**
* Overview
* How to exclude someone from notifications
* How to remove someone from the exclusion list
* Things to keep in mind
* FAQs
* Who can do this

## Overview
The **Email Exclusions** list lets you stop SuperPath sending notification emails to specific email addresses, without changing anything else about those accounts. It's most useful for shared or generic mailboxes — for example a `learning@company.com` account you use to assign learning — where the notifications aren't wanted by anyone.

Exclusions sit alongside the **Communications** toggles, which switch individual notification types on or off for everyone in your account. Use the toggles when nobody should get a particular notification, and the exclusion list when specific addresses shouldn't get any.

## How to exclude someone from notifications
1. In the left-hand menu, go to **Settings** and open the **Features** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/1_ie0nak.png)

2. Scroll down to the **Communications** section and find **Email Exclusions** — "Exclude the following emails from all notifications".
3. Type the person's email address into the field and press **Enter** to add it to the list. Repeat for as many addresses as you need.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/2_1iz0doc.png)

4. Click **Save** in the unsaved-changes bar at the top of the page. Your exclusions take effect once they're saved.

## How to remove someone from the exclusion list
1. Go to **Settings → Features** and scroll to **Communications → Email Exclusions**.
2. Click the **✕** next to the email address you want to remove.
3. Click **Save**. That address will start receiving notification emails again.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/4_17003p6.png)

## Things to keep in mind
* Exclusions are matched on the exact email address SuperPath would send to, so make sure it's typed correctly — a typo simply won't match anyone.
* The address doesn't have to belong to a SuperPath User. You can exclude a shared mailbox or a distribution address.
* Excluding an address doesn't disable the account, change the person's role or affect what they can do in SuperPath. It only stops the notification emails.
* Welcome emails aren't notifications, so they aren't covered by this list. If you don't want welcome emails going out, switch **Welcome Emails** off in the **Communications** section instead.
* Nothing is saved until you click **Save** — if you navigate away, you'll be asked to discard your changes.

## FAQs
**What's the difference between the Communications toggles and the exclusion list?**
The toggles turn a whole notification type off for your entire account, for everybody. The exclusion list leaves your notifications as they are but stops them being emailed to the specific addresses you list.

**Can I exclude an address that isn't a SuperPath User?**
Yes. The list works on email addresses, which is what makes it useful for shared mailboxes used for assigning learning.

**How many addresses can I add?**
There's no set limit — add as many as you need.

## Who can do this
**Owners** and **Admins** can manage email exclusions, because the whole **Settings** area is restricted to those two roles. **Managers**, **People Managers**, **Content Managers**, **Instructors**, **Employees** and **Restricted** users can't open Settings and so can't change notification exclusions.