> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.superpath.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Generate a Completion Certificate for a User

# How to Generate a Completion Certificate for a User

**In this article:**
* Overview
* How to generate a completion certificate
* What the certificate contains
* Things to keep in mind
* FAQs
* Who can do this

## Overview
A completion certificate is a downloadable PDF that provides tangible evidence a learner has finished a piece of learning — useful for records, compliance evidence, or sending on to the learner. You generate one from the person's profile in **People**, on their learning list, once they have completed the item.

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## How to generate a completion certificate
1. In the left-hand menu, click **People**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/certi_1wy1cm3.png)

2. From the list of people in your account, select the user you want to download a certificate for.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/certi2_d8qzdr.png)

3. On their profile, open the **Learning** tab and find the completed learning item you want a certificate for.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/certi3_gu53qf.png)

4. Click the **⋯** (three dots) at the end of that item's row and select **Download Certificate**. The option briefly shows *"Generating Certificate…"* while SuperPath prepares the file, then the PDF downloads to your device.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/certi4_1ml0aoc.png)

> **Note:** The **Download Certificate** option only appears on learning items whose status is **completed**. If you don't see it, check that the learner has actually finished that item.

## What the certificate contains
The PDF is a completion summary showing the learner's name, your organisation, the title of the completed learning, and the dates it was started and completed. For a Pathway it also lists the steps that made up the Pathway, and your organisation's logo is included.

**Example of a completion certificate:**

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/certi-sample_16vji53.png)

## Things to keep in mind
* You can only download a certificate for a learning item the learner has **completed** — the option is hidden until then.
* The certificate is generated fresh each time you click **Download Certificate**, so you can download it again whenever you need another copy.
* This is separate from the **Certificates** feature (admin-created credentials attached to a Pathway or Event). Those are awarded automatically on completion and appear on the person's **Certificates** tab and in the **Certificates Report**.
* Learners can download their own completion certificate the same way from their own profile.

## FAQs
**Where do I generate the certificate from?**
From the person's profile: **People → the learner → Learning tab**, then the **⋯** menu on the completed item → **Download Certificate**.

**Why can't I see the Download Certificate option?**
It only shows for learning items with a **completed** status. If the learner hasn't finished the item, the option won't appear.

**Can the learner get their own certificate?**
Yes — they can download it from their own profile's Learning tab using the same **⋯** menu.

## Who can do this
**Owners**, **Admins**, **Managers** and **People Managers** can open a person's profile and download their certificate (Managers and People Managers for the people who report to them). **Content Managers**, **Instructors**, **Employees** and **Restricted** users cannot open other people's profiles, so they cannot generate certificates for others — though any learner can download their own from their own profile.