> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.superpath.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Generate Knowledge Article Report

# How to Generate a Knowledge Article Report

**In this article:**
* Overview
* How to generate the report
* What the report shows
* Things to keep in mind
* FAQs
* Who can do this

## Overview
The **Knowledge Article Report** shows how your people are engaging with a Knowledge article — who has viewed it and when — so you can understand what information is being accessed and by whom. You pick one article and a period, and the report lists the viewers along with total and unique view counts.

## How to generate the report
1. From the left-hand menu, open **Reports** and click the **Knowledge Article Report** tile.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/report1_1eepmmc.png)

2. Choose the **Knowledge** article you want to report on, then set the **Period** — **All time**, **This month**, **Last month**, **This year**, **Last year**, or **Custom** (then pick a from and to date). Tick **Include disabled users** if you want views by disabled accounts counted.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/report2_16w1sof.png)

3. Click **Generate**. The report displays the viewers, with **Total Views** and **Total Unique Views** shown above the table. You can rename and store it with **Save Report**, and export the results as a CSV with **Export**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/report3_1oizp1z.png)

## What the report shows
Each row lists a person who viewed the selected article and the **Date Viewed**. Above the table, summary cards show the **Total Views** and **Total Unique Views** for the chosen period. Use the search box to filter by name, and sort by any column.

## Things to keep in mind
* You select **one** Knowledge article per report; to compare another article, change the selection and generate again.
* The report is only available when Knowledge is enabled for your platform.
* By default disabled users are excluded — tick **Include disabled users** to count their views.
* For the view from the other direction — a person and all the Knowledge they viewed — use the **Knowledge People Report** instead.
* Custom Fields aren't added to this report. To see who viewed Knowledge alongside their Custom Field values, use the **Knowledge People Report**.

## FAQs
**How is this different from the Knowledge People Report?**
This report is organised by article — who viewed one specific article. The **Knowledge People Report** is organised by person — what Knowledge each selected person viewed. They draw on the same view data.

**Can I save the report to run again later?**
Yes — click **Save Report** after generating to reopen it later with the same article and period.

**Can I export the results?**
Yes — click **Export** to download the results as a CSV file.

## Who can do this
The Knowledge Article Report is reached from the **Reports** area, available to **Owners**, **Admins**, **Managers** and **People Managers**, and the report tile requires Knowledge to be enabled for your platform. **Content Managers**, **Instructors**, **Employees** and **Restricted** users do not have access to the Reports area.