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> Use this file to discover available pages before exploring further.
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# How to Reset a Forgotten Password

# How to Reset a Forgotten Password

**In this article:**
* Overview
* How to reset your password
* Things to keep in mind
* FAQs
* Who can do this

## Overview

If you have forgotten your SuperPath password, you can reset it yourself from the sign-in page without needing to contact your administrator. SuperPath emails you a secure link that lets you set a new password and get back into your account.

This is the reset flow for when you are **signed out** and cannot remember your password. If you are already signed in and simply want to change your password, see [How to Change Password](https://help.superpath.io/en/article/how-to-change-password-hmfkyp/) instead, as that flow asks for your current password.

## How to reset your password

1. Go to the sign-in page and enter your email in the field, then click **Continue**.

![](https://storage.googleapis.com/superpath-help-centre/how-to-reset-a-forgotten-password/01-email-entered-continue_87728020.png)

2. Once SuperPath shows the **Password** field for your account, click the **Forgot your password?** link beneath it.

![](https://storage.googleapis.com/superpath-help-centre/how-to-reset-a-forgotten-password/02-password-step-forgot-link_be251c07.png)

3. On the **Reset Password** page, enter your email address and click **Reset Password**.

![](https://storage.googleapis.com/superpath-help-centre/how-to-reset-a-forgotten-password/03-reset-password-form_5216158d.png)

4. You will see the confirmation message **"We have sent you an email with instructions on how to reset your password"**. Open the email and follow the instructions to set a new password.

> **Note:** If you remember your password after all, use the **I remember my password** link on the Reset Password page (or **Back to login** once the email has been sent) to return to the sign-in page.

## Things to keep in mind

* Password reset only applies to accounts that sign in with a password. If your account signs in with Google, Microsoft or your organisation's single sign-on, you will not have a SuperPath password to reset — sign in with that method instead.
* If you would rather sign in without a password at all, SuperPath also offers a one-time login link. See [How to Login Using Magic Link](https://help.superpath.io/en/article/how-to-login-using-magic-link-1ghozvh/).
* The reset email is sent to the address on your account. If it does not arrive, check your spam or junk folder, and confirm you entered the correct email.

## FAQs

**What is the difference between resetting and changing my password?**
Resetting is the signed-out flow described here — you receive an email link because you cannot get in. Changing your password is done while you are signed in and requires your current password.

**I never set a password. Can I still reset it?**
Your first password is included in your welcome email. If you cannot find it, you can use this reset flow to set a new one, or sign in with a magic link instead.

**The reset email hasn't arrived — what should I do?**
Check your spam or junk folder first. If it still hasn't arrived, contact your platform administrator or support.

## Who can do this

Anyone with a SuperPath account that signs in with a password can reset their own password from the sign-in page. Accounts that sign in with Google, Microsoft or company single sign-on do not have a SuperPath password and should sign in with that method instead.