> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.superpath.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Reset a Person's Password

# How to Reset a Person's Password

**In this article:**
* Overview
* How to reset a person's password
* Things to keep in mind
* FAQs
* Who can do this

## Overview
If someone can't sign in with their password, you can send them a reset link from their profile. SuperPath emails the person a link they can use to set a new password themselves — you never see or set the password for them.

![](https://storage.googleapis.com/superpath-help-centre/how-to-reset-a-person-s-password/01-reset-password-button_144d0f9c.png)

## How to reset a person's password
1. Go to **People** and open the person's profile.
2. Click **Reset Password**.
3. In the confirmation, click **Reset Password** to send the email.

![](https://storage.googleapis.com/superpath-help-centre/how-to-reset-a-person-s-password/02-reset-password-confirmation-modal-v2_fea1633d.png)

The person receives an email with instructions on how to reset their password, and you'll see a confirmation that the link has been sent.

## Things to keep in mind
* Resetting only sends an email — the person chooses their own new password from the link.
* This only applies to people who sign in with a password. It has no effect on people who sign in through Google, Microsoft, single sign-on (SSO) or a magic link.
* You can't reset your own password from this screen — use the **Forgot password** link on the sign-in page instead.
* If the reset email bounces, check the address is correct and contact support or your platform administrator.

## FAQs
**Do I set the new password myself?**
No. SuperPath emails the person a secure link, and they set their own password. You never handle the password.

**The person signs in with Google or SSO — will this help?**
No. Password resets only apply to password sign-in. For Google, Microsoft or SSO accounts, the person manages their credentials with that provider.

**They didn't get the email — what now?**
Check the email address on their profile is correct and ask them to look in their spam folder. If it still doesn't arrive, contact support or your platform administrator.

## Who can do this
**Owners** and **Admins** can send a password reset for any person. **Managers** and **People Managers** can do so for people whose profiles they can open. **Instructors**, **Employees** and **Restricted** users can only manage their own account. The **Reset Password** button follows profile access, so it appears only on other people's profiles you're able to open.