How to Resync Users with HRIS Integration (foundU, HiBob, EmploymentHero,)

The purpose of this article is to guide users on how to resync their HRIS integration with SuperPath. HRIS integration is a way to keep your employee data and learning records up to date and accurate but over time, or after certain system changes, you might find that your HRIS integration needs a little nudge to get everything flowing smoothly again.

To Resync Users just follow the steps below:

• STEP 1 - On the left side of SuperPath navigate to the People tab and select which user you want to resync.

• STEP 2 - Once you've chosen which user you want to resync, click on their name. The plug icon indicates that they are synced to your HRIS.

• STEP 3 - To resync, click on Actions on the upper right side of their profile and select Resync with "HRIS". A notification will pop up once you've successfully resynced the user.

Resyncing everyone at once

The steps above resync one person. To bring every employee record across from your HR system in one go, open Settings → Integrations, select your integration, and use Trigger Full Sync under Additional actions. Sync Teams does the same for your teams.

Resyncing completed learning back to Employment Hero

Everything above pulls data from your HR system into SuperPath. Employment Hero can also work the other way: completed Pathways, courses and Certificates can be written back onto the employee's record in Employment Hero.

If you've just switched that on, past completions aren't sent automatically — use Learning Resync under Additional actions on the Employment Hero integration to backfill them. It sweeps everyone, skips anything already sent, and is safe to run more than once.

Two-way sync is available for Employment Hero and needs some extra permissions on your Employment Hero app. See How to Reconnect Employment Hero and Turn On Two-Way Sync for the setup and the detail of what gets written.

Updated on: 02/09/2026