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# Managing Notifications

# Managing Notifications

**In this article:**
* Overview
* Why manage notifications?
* What you can control
* How to set notification restrictions at account level
* How to adjust notifications for individual users
* Things to keep in mind
* Who can do this

## Overview
SuperPath keeps your team connected and up to date, but sometimes less is more. Notification restrictions give you control over which messages are sent to your users across **email**, **Slack** and **in-app** notifications. You can manage communications at both the **account level** and the **individual user level**, so you decide exactly who receives what — and when.

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## Why manage notifications?
In busy teams, notifications can pile up quickly. By customising which notifications are sent, you can:
* **Reduce noise** — keep inboxes and Slack channels clear of unnecessary updates.
* **Improve focus** — make sure users only see messages that matter to their role.
* **Simplify communication management** — control everything from one central place.
* **Protect learning flow** — avoid over-communicating while keeping important reminders in place.

## What you can control
Notification restrictions apply to all key communications in SuperPath, including:
| Category | Description |
| --- | --- |
| **Certificate Expiring / Expired** | Alerts when Certificates are about to expire or have expired. |
| **Certificate Awarded / Badge Awarded** | Notifies users when they receive a new Certificate or badge. |
| **Welcome Emails** | Automatically sent to new users when their accounts are created (overrides manual emails). |
| **New User** | Sent to Admins when someone new joins the platform. |
| **Comment Added** | Sent to Managers or Admins when a comment is added to content. |
| **Event Registration** | Notifies Admins when a user registers for an Event. |
| **Learning Reminders** | Sent to users before, on and after learning due dates. |
| **Due Date Changed** | Sent when a user's learning due date is updated. |
| **Approval Requested / Approved / Declined** | Updates for learning approval Workflows. |
| **Learning Assigned / Completed** | Notifies users and Managers about assigned or completed learning. |
| **Assessment Ready / Completed** | Alerts for assessments requiring action or completion. |

## How to set notification restrictions at account level
Follow these steps to manage notifications across your organisation:
1. Go to **Settings → Features** and scroll to the **Communications** section.
2. You'll see all available notification types, grouped by category.
3. **Toggle off** any notifications you don't want sent to users.
4. Hover over the **?** icon beside a notification to see what it does.
5. If a notification is critical to learning flow (for example **Approval Requested**), you'll see a warning message before the change is saved.
6. Your changes save automatically and apply across your entire account.

![Account Level Restrictions](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/image_1rpa79.png)

## How to adjust notifications for individual users
Sometimes you'll want to make an exception for a specific person — for example, a Manager who receives too many completion notifications. To do this:
1. Go to **People** and open the profile of the person you'd like to update.
2. Under the **Settings** section, toggle off specific communication types for that person.
3. Your changes save automatically.

You can use this to completely mute a user, or just remove a few message types they don't need.

![User Level Restrictions](https://storage.crisp.chat/users/helpdesk/website/-/c/0/6/4/c0645e580ffc0800/image_1ayasfq.png)

## Things to keep in mind
* **Keep approval notifications on** — these are essential for maintaining learning Workflows.
* **Adjust Manager notifications carefully** — Managers and Admins often rely on multiple updates, so switching them off can mean missed actions.
* **Review your settings periodically** — as your organisation grows, revisit your communication setup to make sure it still fits your needs.

## Who can do this
Both account-level and individual-user notification settings are limited to **Owners** and **Admins**. The account-level controls live under **Settings**, and the per-user Communications toggles on a profile are shown only to Owners and Admins. **Managers**, **Content Managers**, **People Managers**, **Instructors**, **Employees** and **Restricted** users cannot change these settings.