How to cancel your account

In this article:

• Overview
• How to cancel your account
• Things to keep in mind
• FAQs
• Who can do this

Overview

Cancelling your account closes down your organisation's SuperPath platform. There is no self-serve cancel button — cancelling is handled by our support team, who confirm the request with you before anything changes. This article explains how to request cancellation and what happens once it's processed.

How to cancel your account

1. Email the SuperPath support team at support@superpath.io to request cancellation.
2. The team will respond within 24 hours to confirm your request.

Note: You can also find this cancellation pathway in the app under Settings → General, in the Delete account section, which links to the support team.

Things to keep in mind

• Once your account is cancelled, everyone in your organisation will lose access to SuperPath.
• All billing will stop.
• Your data will be deleted within 60 days of cancellation.
• If you change your mind, email the support team to reactivate your account.

FAQs

How long does cancellation take to confirm?
The support team will respond within 24 hours of your email with a confirmation.

What happens to my data after I cancel?
Your data is deleted within 60 days of cancellation. Once cancelled, no one in your organisation will be able to access SuperPath.

Can I reactivate my account after cancelling?
Yes. Email the support team at support@superpath.io to reactivate.

Who can do this

Cancellation is processed by the SuperPath support team once you email them. Because it closes your whole organisation's platform, the request should come from an account Owner. The in-app Delete account pathway sits under Settings → General, which only Owners and Admins can reach.

Updated on: 24/07/2026