Integration Logs: Monitor and Troubleshoot Your Integrations

Overview

Integration Logs provide administrators with full visibility into the data flowing between SuperPath and your connected systems (such as Deputy, HiBob, and BambooHR).

With this feature, you can see exactly what’s happening behind the scenes, including successful updates, failed actions, and the data being exchanged in real time.

Why use Integration Logs?

Integrations are powerful, but when something doesn’t work as expected, it can be difficult to diagnose the issue.

Integration Logs help you:

• Understand data flow between SuperPath and your HR systems
• Quickly identify errors and failed syncs
• Verify successful updates (e.g. user creation, pathway syncs)
• Reduce reliance on support by troubleshooting issues yourself
• Gain confidence that your integrations are working as expected

Where to find Integration Logs

1. Log in to SuperPath
2. Navigate to Settings
3. Click Integrations
4. Select your connected integration
5. Click Integration Logs

How to use Integration Logs

1. View all integration activity

Once inside Integration Logs, you’ll see a list of events showing:

• Direction (inbound or outbound)
• Action type (e.g. user sync, content update)
• Status (success or failure)
• Timestamp
• Details of the event

This gives you a complete timeline of activity between systems.

2. Search for specific records

If you’re looking for a specific user or event:

1. Use the search bar
2. Enter a keyword (e.g. a user’s name like “Barry”)
3. Review all related log entries

This is especially useful when investigating individual issues.

3. Filter logs for faster insights

You can refine what you see by applying filters such as:

• Direction
• • Inbound (data coming into SuperPath)
  • Outbound (data sent to your integration)
• Action type
• • User updates
  • Pathway syncs
  • Content updates

Filtering helps you quickly narrow down relevant events.

4. Identify and troubleshoot errors

When a log entry shows a failure, you’ll be able to:

• See the exact action that failed
• View a clear error message
• Understand what caused the issue

This makes it much easier to resolve problems quickly without guesswork.

Example use cases

You might use Integration Logs to:

• Check if a new employee was successfully synced
• Investigate why a user didn’t appear in SuperPath
• Confirm that a pathway update was sent correctly
• Diagnose integration errors reported by your team

Benefits at a glance

• 🔍 Transparency – See exactly what your integrations are doing
• ⚡ Speed – Quickly find and resolve issues
• 🛠 Control – Troubleshoot without needing technical support
• ✅ Confidence – Ensure your systems stay in sync

Need more help?

If you’re experiencing issues with your integrations and can’t resolve them using the logs, please reach out to our support team with:

• The integration name
• The time of the issue
• A screenshot or description of the log entry

Updated on: 23/04/2026