Basic Formatting for your Knowledge Articles
The purpose of this article is to provide users with a comprehensive guide to applying basic formatting to their knowledge articles. It covers instructions for text formatting (bold, italics, underline, strikethrough, highlighting), adding headings and tables of contents, creating lists and checkboxes, aligning and indenting text, and inserting tables. This ensures articles are well-structured, easy to read, and visually appealing.
Bold your text by clicking on the 'B' either in the top or floating toolbar.
Italicise your text by clicking on the 'I' either in the top or floating toolbar.
Underline your text by clicking on the 'U' either in the top or floating toolbar.
To strike-through your text click on the 'S' either in the top or floating toolbar.
Highlight your text by clicking on the 'Highlighter icon' either in the top or floating toolbar.
To add a 'Table of Contents' click on the 'TOC icon' in the top toolbar.
Click "Heading One"
To add a level 1 heading click 'H1'.
You'll see the first heading in the section pop out titled 'In this article'.
To add a levels 2 or 3 heading click 'H2 or H3'.
When viewing an article, clicking on the headings in the table of contents will take users directly to that section.
To a bulleted list click on the 'bullet icon' in the top toolbar.
To a numbered list click on the 'number list icon' in the top toolbar.
To add clickable tick boxes, click on the 'tick box icon' in the top toolbar.
Click on the box to place a 'tick'.
Left-align, centre or right-align text by selecting the appropriate icon.
To indent your text, click on the 'indent icon'
And lastly, you can add a table by clicking on the table icon.
Bold your text by clicking on the 'B' either in the top or floating toolbar.
Italicise your text by clicking on the 'I' either in the top or floating toolbar.
Underline your text by clicking on the 'U' either in the top or floating toolbar.
To strike-through your text click on the 'S' either in the top or floating toolbar.
Highlight your text by clicking on the 'Highlighter icon' either in the top or floating toolbar.
To add a 'Table of Contents' click on the 'TOC icon' in the top toolbar.
Click "Heading One"
To add a level 1 heading click 'H1'.
You'll see the first heading in the section pop out titled 'In this article'.
To add a levels 2 or 3 heading click 'H2 or H3'.
When viewing an article, clicking on the headings in the table of contents will take users directly to that section.
To a bulleted list click on the 'bullet icon' in the top toolbar.
To a numbered list click on the 'number list icon' in the top toolbar.
To add clickable tick boxes, click on the 'tick box icon' in the top toolbar.
Click on the box to place a 'tick'.
Left-align, centre or right-align text by selecting the appropriate icon.
To indent your text, click on the 'indent icon'
And lastly, you can add a table by clicking on the table icon.
Updated on: 13/02/2025
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