Create Knowledge Categories

In this article:

Overview
Who can do this
How to create a Knowledge category
Things to keep in mind
FAQs

Overview

Knowledge categories keep your articles organised and easy to navigate. A category can stand on its own or sit under a parent category as a subcategory, and you can give it an icon, an image, and choose whether it appears on your Knowledge Homepage.

Who can do this

Knowledge categories are managed under Settings, which only Owners and Admins can access. Managers, Content Managers, People Managers, Instructors, Employees and Restricted users cannot reach the category management screen.

How to create a Knowledge category

Go to Settings → Features → Manage Knowledge Categories.
Click Add Category.
In the Name field, type a name for the category.
In the Description field, add a short description.
To make this a subcategory, use the Parent field ("Type to search categories") to find and select an existing category. Leave it blank for a top-level category.
Under Icon, click Select Icon to choose an icon for the category (optional).
Under Image, search Unsplash for an image or upload your own (optional).
To show the category on your Knowledge Homepage, turn on the Show on Knowledge Homepage toggle — it turns green when enabled.
Click Add to save your new category.

Things to keep in mind

Selecting a parent turns the new category into a subcategory of it; removing the parent makes it a top-level category again.
The icon and image are both optional — a category works fine without either.
Only categories with Show on Knowledge Homepage enabled appear on the homepage; others are still available elsewhere in Knowledge.

FAQs

What's the difference between a category and a subcategory?
A subcategory is simply a category that has a parent. Choose a parent in the Parent field to nest it; leave the field empty to create a standalone, top-level category.

Why doesn't my new category show on the homepage?
Check that the Show on Knowledge Homepage toggle was turned on (green) when you created it. You can switch it on at any time by editing the category.

Updated on: 25/07/2026

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