Creating a Knowledge Article

The purpose of this article is to guide users through the process of creating a new knowledge article. It provides step-by-step instructions on adding a title, content, and category, setting visibility options, and publishing the article. This ensures knowledge is effectively documented and accessible to users.

1. Click "Knowledge" in the side menu.

2. From the Knowledge Hub, click "Manage Articles".

3. Click "Create New Articles"

4. Click the "Enter a Knowledge article title" and type the name of your Knowledge Article.

5. Navigate down to "add article content" to type or paste your process into the text box.

6. Click the "Type to search categories" field, locate the desired category and click on it to select.

7. If you want the article to appear on the Knowledge Homepage, toggle the visibility option until it turns purple.

8. To Publish your knowledge article, click on the 'Draft' dropdown.

9. Click "Publish"

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Updated on: 13/02/2025