Custom Notifications

In this article:

• Overview
• Before you start
• How to create a custom notification
• Choosing who gets notified
• Personalising your message with variables
• Adding images, links and buttons
• Testing your notification
• Things to keep in mind
• FAQs
• Who can do this

Overview

Custom Notifications let you send your own tailored messages from SuperPath, triggered automatically by an event in a Workflow. Rather than relying only on the standard system notifications, you decide what's said, who receives it, and when it's sent. Common uses include welcoming new starters, alerting a Manager when someone joins their Team, notifying your HR team of new arrivals, and congratulating learners when they complete a Roadmap.

Before you start

SuperPath already sends a range of standard notifications automatically, such as welcome, assignment, reminder and scheduled emails. You manage those from Settings → Features → Communications, and at the individual user level from a person's profile (see Managing Notifications). Custom Notifications sit alongside these and are created separately through Workflows.

How to create a custom notification

1. Go to Settings → Workflows.
2. Select Create Workflow, or open an existing Workflow you want to add to.
3. Choose your Trigger — for example when a person joins, when a person is added to a specific Team, or when a person completes a Roadmap.
4. Add the Send a notification action.
5. Enter a Notification title. This becomes the subject of the email and the title of the in-app notification.
6. Write your Message body. You can add variables, images, links and a button (all covered below).
7. Save your Workflow.

Once the Workflow is active, the notification is sent automatically every time the Trigger occurs.

Choosing who gets notified

When you set up the Send a notification action, you choose who receives it. Your options are:

• The triggering user — the person who set the Workflow off (for example, the person who joined or completed something).
• Their Manager — useful for keeping Managers informed of their Team's activity.
• Specific people — chosen by name from your organisation.
• Teams — for example your HR or compliance Team.

You can combine recipients in a single notification. For instance, when a new person joins you might welcome the user, notify their Manager and alert your HR team, all at once.

Personalising your message with variables

Variables pull live information into your message so it reads as though it was written for each recipient. Use the Insert variable button and choose where you want the detail to appear. Available variables include:

• Recipient — the first name, last name or full name of the person receiving the notification.
• Triggering user — the first name, last name or full name of the person who set the Workflow off.
• Platform name — the name of your SuperPath platform.
• Trigger entity title — the title of the related learning or Roadmap (available when your Trigger relates to a piece of learning or a Roadmap).

For example, a welcome message might read "Welcome [Recipient first name] to [Platform name]", and a completion message might read "Congratulations on completing [Trigger entity title]."

Adding images, links and buttons

You can style your notification so it reflects your brand and gives recipients a clear next step. In the message editor you can:

• Add images to the body of the message.
• Add links to relevant places inside or outside your platform.
• Add a button (a call to action), which appears as a branded button in the message — for example "View the Library".

Testing your notification

Before your notification goes live, select Send a test to me. SuperPath sends the notification to you so you can review the wording, check that variables resolve correctly and confirm the styling looks right.

Things to keep in mind

• Custom Notifications are created and managed within Workflows, separately from the standard account-level and user-level notification settings.
• The recipient options and available variables depend on the Trigger you choose. Triggers tied to a piece of learning or a Roadmap make the Trigger entity title variable available.
• We recommend sending notifications to a Team rather than naming individuals where possible. When you use a Team, you can add and remove members over time without editing each Workflow.
• Always send a test to yourself before activating a Workflow, so you can confirm variables and styling before recipients see the message.

FAQs

What are Custom Notifications?
They're your own tailored messages, sent automatically from SuperPath when an event you choose occurs. You set them up using the Send a notification action inside Workflows, choosing what's said, who receives it and when.

How are they different from the notifications SuperPath already sends?
SuperPath sends standard system notifications out of the box, such as welcome, assignment, reminder and scheduled emails. Custom Notifications sit alongside those and are written entirely by you, triggered by the events you choose in a Workflow.

Where do I set them up?
Go to Settings → Workflows. Create a Workflow (or open an existing one), choose a Trigger and add the Send a notification action.

What can trigger a custom notification?
Any Workflow Trigger — for example when a person joins, when a person is added to a specific Team, or when a person completes a Roadmap. The Trigger you choose also affects which recipients and variables are available.

Who can I send a notification to?
You can send to the triggering user, their Manager, specific people, or entire Teams such as your HR or compliance Team. You can combine these in a single notification.

Can I send to more than one recipient at once?
Yes. For example, when a new person joins you could welcome them, notify their Manager and alert your HR team, all from the one Workflow.

Can I personalise the message?
Yes. Use variables such as Recipient name, Triggering user, Platform name and Trigger entity title, and SuperPath fills in the live details automatically — for example, "Welcome [Recipient first name] to [Platform name]."

Can I add images, links or buttons?
Yes. The message editor lets you add images, links and a branded button, so the notification reflects your brand and gives recipients a clear next step.

Can I check a notification before it goes out?
Yes. Select Send a test to me and the notification lands in your own inbox so you can review the wording, variables and styling first.

Do Custom Notifications replace the standard SuperPath emails?
No — they're an addition. Your existing account-level and user-level notification settings continue to work as they do today.

Who can do this

Custom Notifications are built inside Workflows, so the same access applies: only Owners and Admins can create or edit them. Managers, Content Managers, People Managers, Instructors, Employees and Restricted users don't have access to the Workflows area. Workflows is available on paid (business) plans — if you don't see it under Settings, contact SuperPath Support to have it enabled.

Updated on: 24/07/2026