Assign Multiple Managers to a Team (Step‑by‑Step)

Overview

SuperPath lets you manage who is a manager in two ways:

1. Per user (via user records): You set a person’s manager on their profile.
2. Per team (via Teams): You assign one or more managers to an entire team.

With this enhancement, you can assign multiple managers to the same team. This is ideal for organisations with part‑time managers, rotating shifts, or shared responsibilities (e.g. retail, hospitality, multi‑site teams).

Why use team‑based managers?

• Flexibility for shifts & coverage: Add several managers so there’s always someone available to approve learnings and review progress.
• Reduced admin overhead: Manage access at the team level instead of updating every user’s record.
• Clear permissions: Anyone listed as a manager on the team automatically gains the right level of access for that team.
• Consistent workflows: Managers can view learners, approve learnings and action tasks without extra configuration.

Tip: Use team‑based managers when your structure changes often or when you don’t sync manager fields from your HR system.

Before you start

• You must be a Workspace Admin or have permission to edit Features and Teams.
• Confirm that each intended manager has the Manager role in SuperPath.
• If your organisation syncs data from an HR/People system, decide whether team‑based managers should overrideor complement your HR data.

Step 1 — Enable “Use teams for managers”

1. Go to Features in the left‑hand navigation.
2. Scroll to People.
3. Toggle Use teams for managers to On.
4. Click Save if prompted.

Step 2 — Ensure people have the Manager role

Team‑level assignment only grants manager permissions to users who have the Manager role.

1. Go to People.
2. Open the user’s profile (e.g. Erlic or Laurie).
3. Click Edit and ensure Manager, People Manager or Admin is selected.
4. Click Save.

Note: If the person doesn’t have the Manager role, they won’t see manager views even if they’re added to a team as a manager.

Step 3 — Add managers to a team

1. Go to Teams.
2. Select the team you want to configure (e.g. Engineering).
3. Click Edit Team
4. Here you can add the primary manager
5. Add any additional managers below
6. Click Save.

Good to know: There’s no hard limit to the number of managers you can assign; add as many as your team structure requires.

Step 4 — What managers can do

Once added as a manager of a team (and holding the Manager role), a user can:

• View everyone in that team (their learners).
• Review progress and learning history.
• Assign learnings to their team
• Approve learnings and action manager workflows.
• Access manager dashboards and reports for that team.

Use cases

• Retail & hospitality: Multiple shift supervisors share oversight of a store, venue or region.
• Project‑based teams: Temporary team leads need manager access for the project duration.
• Part‑time coverage: Two part‑time managers jointly cover a full‑time team.
• Multi‑site ops: Regional managers oversee multiple teams and need consistent permissions.

Choosing the right approach

Troubleshooting

A manager can’t see the team

• Confirm they’re listed in the team’s Managers section.
• Check the user holds the Manager role.
• Ask them to sign out and back in to refresh permissions.

I can’t add a user as a manager

• Ensure the user exists and is active.
• Confirm you have permission to edit Teams.
• If HR sync is enforcing roles, verify their role mapping allows Manager.

Approvals aren’t showing

• Check that the manager is viewing the correct team.
• Confirm the learner’s activity actually requires manager approval.
• Review workflow settings for that learning item.

Updated on: 17/09/2025