How to Change Your Support Email Address

In this article:

• Overview
• How to change your support email address
• Things to keep in mind
• FAQs
• Who can do this

Overview

Your Support Email is the address your organisation uses for support enquiries. It's stored under Company Details on the General settings tab, alongside your organisation and platform names, and you can update it at any time.

How to change your support email address

1. Go to Settings → General.

2. In the Company Details section, edit the Support Email field and enter the address you want to use.
3. A save bar appears at the top of the screen once you've made a change. Click Save changes to apply, or Discard to undo.

Once saved, you'll see a confirmation message and the new support email is stored against your account.

Things to keep in mind

• The Support Email is required and must be a valid email address — you can't save it blank or with an invalid address.
• This is your organisation's own support email, which is separate from SuperPath's support team. To permanently delete your account you still need to contact SuperPath Support, which is shown lower down the General tab.

FAQs

Is the Support Email the same as SuperPath's support team?
No. This field is your organisation's own support address. SuperPath's support team is a separate contact, referenced elsewhere in the app.

Why won't my new support email save?
The field must contain a valid email address and can't be left empty. If the entry isn't a valid address, the save won't go through — check the format and try again.

Who can do this

Owners and Admins can change the Support Email. Managers, Content Managers, People Managers, Instructors, Employees and Restricted users cannot — saving Company Details requires permission to update the account, which those roles don't have.

Updated on: 17/07/2026