How to Enable Certificates

In this article:

• Overview
• How to enable Certificates
• Managing your Certificates
• Things to keep in mind
• FAQs
• Who can do this

Overview

Certificates let you attach a Certificate to learning items and track the Certificates a person has earned against their profile. The feature is switched off until an Owner or Admin turns it on, so activating it is the first step before you can add Certificates to your learning or report on them.

How to enable Certificates

1. Go to Settings → Features.
2. Find the Certificates section.
3. Turn on Enable Certificates on your account.
4. An Unsaved changes bar appears at the top of the screen. Click Save to apply your change.

Managing your Certificates

Once Certificates are enabled, a Manage certificates option appears in the same section, with a Manage Certificates button. Use it to configure the Certificates that are available for learners to earn.

Things to keep in mind

• After turning the switch on, click Save in the Unsaved changes bar for the change to take effect.
• If you deactivate Certificates later, all related features become unavailable.
• The Manage Certificates shortcut appears once the feature is enabled on a standard account.

FAQs

What can I do once Certificates are enabled?
You can add Certificates to learning items and track the Certificates each person has earned against their profile, and you can configure the available Certificates from Manage Certificates.

What happens if I turn Certificates off again?
All Certificate-related features become unavailable while the feature is switched off.

Who can do this

Only Owners and Admins can change feature settings. The Settings area is restricted to these two roles, and saving a change to Features requires the tenant-settings update permission, which only Owners and Admins hold. Managers, Content Managers, People Managers, Instructors, Employees and Restricted users cannot open Settings or change this toggle.

Updated on: 17/07/2026