How to Remove a Person's Access Expiry Date

In this article:

• Overview
• How to remove an access expiry date
• Things to keep in mind
• FAQs
• Who can do this

Overview

If someone with a time-limited account is staying on — a contractor being made permanent, or a secondment that's been extended — you can remove their access expiry date so their access no longer ends automatically. Clearing the date grants permanent access. Once a person has an access expiry date set, their profile shows an Access expires on [date] line next to a Clear link.

How to remove an access expiry date

There are two ways to remove an expiry date.

From the profile:

1. Go to People and open the person's profile.
2. Next to Access expires on, click Clear.

From the Edit account panel:

1. Go to People and open the person's profile.
2. Click Actions → Edit account (or the Edit link in the profile card).
3. In the Access expiry date field, clear the selected date.
4. Click Save changes.

Once the date is removed, the Access expires on line disappears from the profile and the person has permanent access.

Things to keep in mind

• Clearing the date gives the person permanent access — their access will no longer be withdrawn automatically.
• The Clear link on the profile only appears while an expiry date is set.
• If a person's access has already expired and they've been disabled, removing the date isn't enough on its own — you'll also need to re-enable them.
• To remove expiry dates from several people at once, use the bulk action on the People list — see How to Set Access Expiry for Multiple People.

FAQs

What happens after I remove the expiry date?
The person keeps their access indefinitely — it won't be withdrawn automatically any more.

The person's access already expired. Does clearing the date bring them back?
Not by itself. If they were disabled when their access expired, re-enable them as well as removing (or updating) the date.

Where's the Clear link?
It appears on the profile next to Access expires on, but only while a date is set. You can also clear the date from the Edit account panel.

Who can do this

Removing an access expiry date is part of the Edit account panel, so it follows the same access as editing a person's account. Owners and Admins can remove an expiry date for anyone. Managers and People Managers can do so for the people who report to them. Content Managers, Instructors, Employees and Restricted users cannot. The feature must also be enabled for your account.

Updated on: 17/07/2026