How to Turn Off Automatic Notification Emails

In this article:

• Overview
• Turn off a notification type for everyone (account level)
• Turn off notifications for one person
• Stop a specific email address receiving anything
• What about Workflow notifications?
• Things to keep in mind
• FAQs
• Who can do this

Overview

SuperPath sends a range of automatic notifications — welcome, assignment, reminder, completion, approval, certificate and more — across email, Slack and in-app. If your people are getting more than they need, you can reduce the noise in three ways: switch off a notification type across the whole account, mute types for an individual, or exclude a specific email address from all emails.

Turn off a notification type for everyone (account level)

This is the main control for reducing notifications across your organisation:

1. Go to Settings → Features.
2. Find the Communications section.
3. You'll see notification types grouped under User & Social, Learning Approvals, Learning Progress and Certification & Achievements — for example Welcome Emails, Learning Assigned, Learning Completed, Learning Reminders, Due date changed, Event Registration, Assessment Ready and Certificate Expiry.
4. Toggle off any type you don't want sent. Hover the ? beside a type to see what it does.
5. If a type is important to your learning flow (such as an approval notification), you'll see a warning before you save.
6. Save your changes. The setting applies across your entire account.

Note: Switching a type off here stops both the email and the in-app version of that notification for everyone.

Turn off notifications for one person

Sometimes you only need to quieten things for a single person — for example a manager receiving too many completion alerts:

1. Go to People and open that person's profile.
2. Find the Communications card.
3. Toggle off the notification types they don't need. Changes save automatically.

You can use this to mute a user entirely or just remove a few types they don't need.

Stop a specific email address receiving anything

If you have a shared or system mailbox (for example learning@yourcompany.com) that shouldn't receive any emails, add it to the exclusion list:

1. Go to Settings → Features.
2. Find the Email Exclusions section.
3. Add the email addresses that should never receive email notifications.
4. Save.

Good to know: This suppresses emails only — matching is by exact email address, and in-app notifications are still created. There's no domain or wildcard matching, so add each address individually.

What about Workflow notifications?

Notifications sent by a Workflow's Send a notification action are separate from the Communications toggles above and don't have their own on/off switch in the Communications list. To stop them, pause or edit the Workflow itself in Settings → Workflows. The Email Exclusions list still applies to Workflow emails, so an excluded address won't receive them.

Things to keep in mind

• The Communications toggles control notifications across all channels for that type (email and in-app), not email alone.
• Turning off certain notifications (such as approval requests) can affect learning workflows — that's why SuperPath warns you before saving those.
• The per-person Communications card is only shown to admins editing another person's profile.
• To silence a Workflow's messages, manage the Workflow directly; the account-level Communications toggles won't switch it off.

FAQs

Where do I turn off automatic emails for the whole account?
Go to Settings → Features → Communications and toggle off the notification types you don't want. This applies to everyone.

Can I keep emails on for some people but off for others?
Yes. Leave the type on at the account level, then mute it for specific people via People → their profile → Communications.

How do I stop a shared mailbox getting emails?
Add its address to Settings → Features → Email Exclusions. It stops all email notifications to that exact address.

Does turning a type off also remove the in-app notification?
Yes. The Communications toggles cover both the email and the in-app notification for that type.

How do I stop a Workflow's notifications?
Edit or pause the Workflow in Settings → Workflows — they aren't governed by the Communications toggles. The Email Exclusions list does still block Workflow emails to excluded addresses.

Who can do this

Owners and Admins can change the account-level Communications toggles and the Email Exclusions list, and can mute notifications on another person's profile — all of these live under Settings or require admin access. Managers, People Managers, Content Managers, Instructors, Employees and Restricted users cannot change these settings.

Updated on: 16/07/2026