Managing Notifications
Managing Notifications
In this article:
- Overview
- Why manage notifications?
- What you can control
- How to set notification restrictions at account level
- How to adjust notifications for individual users
- Things to keep in mind
- Who can do this
Overview
SuperPath keeps your team connected and up to date, but sometimes less is more. Notification restrictions give you control over which messages are sent to your users across email, Slack and in-app notifications. You can manage communications at both the account level and the individual user level, so you decide exactly who receives what — and when.
Why manage notifications?
In busy teams, notifications can pile up quickly. By customising which notifications are sent, you can:
- Reduce noise — keep inboxes and Slack channels clear of unnecessary updates.
- Improve focus — make sure users only see messages that matter to their role.
- Simplify communication management — control everything from one central place.
- Protect learning flow — avoid over-communicating while keeping important reminders in place.
What you can control
Notification restrictions apply to all key communications in SuperPath, including:
Category | Description |
|---|---|
Certificate Expiring / Expired | Alerts when Certificates are about to expire or have expired. |
Certificate Awarded / Badge Awarded | Notifies users when they receive a new Certificate or badge. |
Welcome Emails | Automatically sent to new users when their accounts are created (overrides manual emails). |
New User | Sent to Admins when someone new joins the platform. |
Comment Added | Sent to Managers or Admins when a comment is added to content. |
Event Registration | Notifies Admins when a user registers for an Event. |
Learning Reminders | Sent to users before, on and after learning due dates. |
Due Date Changed | Sent when a user's learning due date is updated. |
Approval Requested / Approved / Declined | Updates for learning approval Workflows. |
Learning Assigned / Completed | Notifies users and Managers about assigned or completed learning. |
Assessment Ready / Completed | Alerts for assessments requiring action or completion. |
How to set notification restrictions at account level
Follow these steps to manage notifications across your organisation:
- Go to Settings → Features and scroll to the Communications section.
- You'll see all available notification types, grouped by category.
- Toggle off any notifications you don't want sent to users.
- Hover over the ? icon beside a notification to see what it does.
- If a notification is critical to learning flow (for example Approval Requested), you'll see a warning message before the change is saved.
- Your changes save automatically and apply across your entire account.
How to adjust notifications for individual users
Sometimes you'll want to make an exception for a specific person — for example, a Manager who receives too many completion notifications. To do this:
- Go to People and open the profile of the person you'd like to update.
- Under the Settings section, toggle off specific communication types for that person.
- Your changes save automatically.
You can use this to completely mute a user, or just remove a few message types they don't need.
Things to keep in mind
- Keep approval notifications on — these are essential for maintaining learning Workflows.
- Adjust Manager notifications carefully — Managers and Admins often rely on multiple updates, so switching them off can mean missed actions.
- Review your settings periodically — as your organisation grows, revisit your communication setup to make sure it still fits your needs.
Who can do this
Both account-level and individual-user notification settings are limited to Owners and Admins. The account-level controls live under Settings, and the per-user Communications toggles on a profile are shown only to Owners and Admins. Managers, Content Managers, People Managers, Instructors, Employees and Restricted users cannot change these settings.
Updated on: 24/07/2026
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