Whitelisting SuperPath for Email and App Access

For some corporate networks, email and website traffic may be restricted by firewalls or filtering rules. To ensure SuperPath works smoothly, your IT team may need to whitelist certain domains and email addresses.

Without these, you may experience:

• Emails not being delivered, delayed, or landing in spam
• Login issues when using magic links or other email notifications
• Courses not syncing correctly across tabs or between users

By whitelisting SuperPath, you’ll improve deliverability, ensure secure authentication, and keep the platform running seamlessly.

Why whitelisting matters

Many organisations use strict network and email security policies. While this improves safety, it can sometimes block important services. SuperPath relies on real-time updates (via web sockets) to keep courses and collaboration in sync. If your firewall blocks these, you may see broken functionality.

Whitelisting ensures:

• Emails are delivered reliably (so login and notifications always work)
• Authentication is secure and uninterrupted
• Real-time course sync is maintained for a smooth learning experience

What to whitelist

Email

• noreply@superpath.io – All SuperPath emails (login links, notifications, reminders) come from this address. Adding it to your safe senders list ensures nothing is blocked.

Websites

• app.superpath.io (or your custom SuperPath domain) – This is the main platform URL your learners will access.
• superpath-prod.firebaseapp.com – Used for authentication. We are working to change this, but for now it must remain whitelisted.
• track.pstmrk.it – This is our email tracking service, which helps us monitor deliverability and security.
• Web socket traffic – Ensure your network allows web socket connections. This keeps courses and collaboration updated in real-time.

Steps for your IT team

1. Add noreply@superpath.io to your organisation’s safe senders or allowlist.
2. Add the listed domains to your firewall or proxy whitelist.
3. Confirm that web socket connections are permitted across your network.
4. Test by logging into SuperPath and opening a course in two tabs – updates should sync instantly.

✅ Once these domains and addresses are whitelisted, your team will have uninterrupted access to SuperPath, with reliable email delivery and real-time collaboration.

Updated on: 22/09/2025