How to Generate Knowledge Article Report

The purpose of this article is to guide users on how to generate reports for Knowledge Articles. SuperPath's Knowledge View Reports provide valuable insights into how your users are interacting with your knowledge articles, helping you understand what information is being accessed and by whom.

To generate a Knowledge Article Report follow the steps below:

• STEP 1 - From your SuperPath dashboard, click on the Reports section on the left hand side, once inside select Knowledge Article Report.

• STEP 2 - On the Knowledge Article Report screen, you'll have the option to pick one of your articles. Choose the specific knowledge article for which you want to view the report. You can specify a date range for the report. For example, you might choose to see everyone who has viewed the article "this year."

• STEP 3 - After selecting the article and optionally the date range, the report will display by clicking on Generate, you can rename this report by clicking Save Report, you will also have the option to export a .csv file of the report.
  

Updated on: 04/07/2025