How to Generate a Completion Certificate for a User

In this article:

• Overview
• How to generate a completion certificate
• What the certificate contains
• Things to keep in mind
• FAQs
• Who can do this

Overview

A completion certificate is a downloadable PDF that provides tangible evidence a learner has finished a piece of learning — useful for records, compliance evidence, or sending on to the learner. You generate one from the person's profile in People, on their learning list, once they have completed the item.

How to generate a completion certificate

1. In the left-hand menu, click People.

2. From the list of people in your account, select the user you want to download a certificate for.

3. On their profile, open the Learning tab and find the completed learning item you want a certificate for.

4. Click the ⋯ (three dots) at the end of that item's row and select Download Certificate. The option briefly shows "Generating Certificate…" while SuperPath prepares the file, then the PDF downloads to your device.

Note: The Download Certificate option only appears on learning items whose status is completed. If you don't see it, check that the learner has actually finished that item.

What the certificate contains

The PDF is a completion summary showing the learner's name, your organisation, the title of the completed learning, and the dates it was started and completed. For a Pathway it also lists the steps that made up the Pathway, and your organisation's logo is included.

Example of a completion certificate:

Things to keep in mind

• You can only download a certificate for a learning item the learner has completed — the option is hidden until then.
• The certificate is generated fresh each time you click Download Certificate, so you can download it again whenever you need another copy.
• This is separate from the Certificates feature (admin-created credentials attached to a Pathway or Event). Those are awarded automatically on completion and appear on the person's Certificates tab and in the Certificates Report.
• Learners can download their own completion certificate the same way from their own profile.

FAQs

Where do I generate the certificate from?
From the person's profile: People → the learner → Learning tab, then the ⋯ menu on the completed item → Download Certificate.

Why can't I see the Download Certificate option?
It only shows for learning items with a completed status. If the learner hasn't finished the item, the option won't appear.

Can the learner get their own certificate?
Yes — they can download it from their own profile's Learning tab using the same ⋯ menu.

Who can do this

Owners, Admins, Managers and People Managers can open a person's profile and download their certificate (Managers and People Managers for the people who report to them). Content Managers, Instructors, Employees and Restricted users cannot open other people's profiles, so they cannot generate certificates for others — though any learner can download their own from their own profile.

Updated on: 24/07/2026