Using Record History in SuperPath

In this article:

• Overview
• Why use Record History?
• Where to find Record History
• How to view Record History
• Understanding the history timeline
• Tips for using Record History effectively
• Who can do this

Overview

Record History lets you view every change made to a record, including who made the update, when it happened, and which fields changed. It supports good governance, strengthens compliance, and helps your organisation maintain high-quality, auditable records.

Record History is available across most record types, including Knowledge, Content, People, Teams, Pathways, Forms and Events. For content-specific walkthroughs, see How to View a Content Item's Change History and Pathways, Forms, and Events History.

Why use Record History?

Governance and compliance

Many organisations must track changes for auditing, reporting and quality assurance. Record History provides a clear, trustworthy audit trail.

Transparency and accountability

Know exactly who updated a record and what they changed — removing guesswork and preventing version confusion.

Quality management

Track how articles, content items and profiles evolve over time. Review past versions to understand context or investigate issues.

Operational confidence

When something doesn't look right, review the timeline to see what changed and when.

Where to find Record History

Each record type has its own Record History button in its interface.

How to view Record History

Knowledge

1. Open any Knowledge article and click Edit.
2. Click the Record History button.
3. Review the list of recent changes, then click Load all history to reveal the full timeline.
4. Select any entry to see which fields changed, the previous and updated values, who made the change, and when.
5. Use the filters to narrow down to specific fields, such as title, category or version.

Content

1. Go to your Library and open any content item (for example, a course).
2. Click the Record History button on the right-hand side.
3. Click Load all history to view the complete timeline.
4. Click any entry to see detailed field-level changes.

People

1. Open a user's profile.
2. Click Record History near the person's name.
3. Review updates such as role changes or profile edits.
4. Click Load all history to view the whole record's lifecycle.

Teams

1. Open any Team record.
2. Click Record History near the team name.
3. Explore changes over time, including edits to team details or structure.
4. Load the full history to see the record's origins.

Understanding the history timeline

Each change entry may include:

• The timestamp of the update.
• The user who made it.
• The list of fields modified.
• The old and new values.
• Contextual details, such as published-version changes.

You can filter the timeline by field name (for example, title, category or role).

Tips for using Record History effectively

• Encourage content teams to use clear naming conventions so history is easier to interpret.
• Review history when troubleshooting issues or inconsistencies in your workspace.
• Use the timeline to understand how processes evolve over time, or to prepare for audits.
• Pair Record History with strong role-based permissions to keep your data clean and controlled.

Who can do this

Record History appears wherever you can open a record for editing, so the roles that can view it are the roles that can edit that record type. Owners and Admins can view Record History across all supported record types. Content Managers can view it on the Knowledge and Content they manage, and Managers and People Managers can view it on the Teams and People records they can edit. Employees and Restricted users, who don't have edit access to these records, do not see Record History.

Updated on: 24/07/2026