• Welcome to the Partner Portal

  Welcome to the Partner Portal In this article: Overview What's in the Partner Portal A good order to work in Things to keep in mind FAQs Who can do this Overview The Partner Portal is where resellers and parent organisations manage their customer accounts from one place. From it you create new customer accounts, set the defaults every new account inherits, look after the people and content inside each account, and share your own content library with the customers you chooFew readers

• How to Configure Your Partner Settings

  How to Configure Your Partner Settings In this article: Overview How to configure your General partner settings The other settings tabs Things to keep in mind FAQs Who can do this Overview Partner Settings are the defaults applied to every new customer account you create from the Partner Portal. Here you set the default platform name, decide which features are available, and configure custom theme and branding — so each new account starts already looking and working the wFew readers

• How to Manage Your Partner Content Library

  How to Manage Your Partner Content Library In this article: Overview How to add content to your Partner library How to make content available to customers How to sync content down to customer accounts Things to keep in mind FAQs Who can do this Overview Partner Portal → Content is your Partner content library — the private library items you own as a partner. From here you can create content, mark items as available to your customers, and push copies of content downFew readers

• How to Edit a Customer's Subscription Details

  How to Edit a Customer's Subscription Details In this article: Overview How to edit a customer's information How to edit a customer's subscription details Things to keep in mind FAQs Who can do this Overview Each customer account has a detail page in the Partner Portal where you can keep its core information and billing contacts up to date. From here you can update the account's name, platform name and language, and change the support and billing email addresses on its suFew readers

• How to Disable a Customer Account

  How to Disable a Customer Account In this article: Overview How to disable a customer account How to see disabled accounts Things to keep in mind FAQs Who can do this Overview When a customer stops using SuperPath, you can disable their account from the Partner Portal. Disabling turns off access for that customer's users and cancels the account's subscription, while keeping the account and its data intact. It's a reversible-with-help action rather than a deletion — nothinFew readers

• How to Add a User to a Customer Account

  How to Add a User to a Customer Account In this article: Overview How to add a user to a customer account Things to keep in mind FAQs Who can do this Overview From a customer account's detail page you can add an existing person from your master Partner account into that account — useful for placing your own team members (account managers, support staff, instructors) into a customer's account. This adds an existing person; it does not create a brand-new person. If someone doFew readers

• How to Create a Customer Account

  How to Create a Customer Account In this article: Overview How to create a customer account Things to keep in mind FAQs Who can do this Overview The Partner Portal lets you, as a reseller or parent organisation, spin up and manage separate customer accounts from one place. Creating a new account takes a single field — the customer's organisation name — because everything else is inherited from your Partner Settings. This means each new account starts already configured withFew readers