• Adding Images, Videos & Interactive Elements

  The purpose of this article is to guide users through the process of enhancing their knowledge articles by adding images, videos, and interactive elements. It provides step-by-step instructions for uploading or linking media, resizing images, embedding videos, and integrating interactive content. This ensures articles are engaging, visually appealing, and interactive for end-users.Some readers

• Inserting Cover Images

  The purpose of this article is to provide step-by-step instructions for adding a cover image to a knowledge article. It explains how to select or upload an image, adjust its size, and publish the updated article. This ensures articles are visually appealing and aligned with branding or content requirements.Few readers

• Basic Formatting for your Knowledge Articles

  The purpose of this article is to provide users with a comprehensive guide to applying basic formatting to their knowledge articles. It covers instructions for text formatting (bold, italics, underline, strikethrough, highlighting), adding headings and tables of contents, creating lists and checkboxes, aligning and indenting text, and inserting tables. This ensures articles are well-structured, easy to read, and visually appealing.Few readers

• Create Knowledge Categories

  The purpose of this article is to provide a step-by-step guide for creating new knowledge categories within the system. It explains how to name and describe the category, assign it as a subcategory if needed, add an image, and control its visibility on the Knowledge Homepage. This ensures effective organisation and easy navigation of knowledge resources.Few readers

• Edit Knowledge Category

  The purpose of this article is to provide step-by-step instructions for editing a knowledge category within the system. It explains how to navigate to the settings, access the knowledge categories, make necessary updates, and save changes. This ensures knowledge categories remain accurate and up-to-date for effective organisation and management.Few readers

• Creating a Knowledge Article

  The purpose of this article is to guide users through the process of creating a new knowledge article. It provides step-by-step instructions on adding a title, content, and category, setting visibility options, and publishing the article. This ensures knowledge is effectively documented and accessible to users.Few readers