Basic Formatting for your Knowledge Articles
The purpose of this article is to provide users with a comprehensive guide to applying basic formatting to their knowledge articles. It covers instructions for text formatting (bold, italics, underline, strikethrough, highlighting), adding headings and tables of contents, creating lists and checkboxes, aligning and indenting text, and inserting tables. This ensures articles are well-structured, easy to read, and visually appealing.PopularAdding Images, Videos & Interactive Elements
The purpose of this article is to guide users through the process of enhancing their knowledge articles by adding images, videos, and interactive elements. It provides step-by-step instructions for uploading or linking media, resizing images, embedding videos, and integrating interactive content. This ensures articles are engaging, visually appealing, and interactive for end-users.PopularInserting Cover Images
The purpose of this article is to provide step-by-step instructions for adding a cover image to a knowledge article. It explains how to select or upload an image, adjust its size, and publish the updated article. This ensures articles are visually appealing and aligned with branding or content requirements.PopularBulk Import Knowledge Articles
Bulk Import Knowledge Articles In this article: Overview Who can do this Supported file types How to bulk import Knowledge articles Things to keep in mind FAQs Overview Bulk Import lets you quickly bring existing documents — policies, SOPs, guides and reference material — into SuperPath as Knowledge articles. It's ideal for teams migrating from another system, cleaning up legacy content, or rapidly building out an internal knowledge base. SuperPath uses AI to structure yoSome readersHow to View Knowledge Articles in List or Grid View
How to View Knowledge Articles in List or Grid View In this article: Overview How to switch between grid and list view Things to keep in mind FAQs Who can do this Overview Knowledge articles can be shown either as a grid of tiles with cover images, or as a compact list. The grid is the more visual layout and is good for browsing; the list packs more articles onto the screen and is quicker to scan when you already know roughly what you're after. The choice is yours alone —Few readersHow to Control Who Can Access Knowledge
How to Control Who Can Access Knowledge In this article: Overview How to set who can access Knowledge How to restrict an article to specific Teams How to hide an article from search and category listings Things to keep in mind FAQs Who can do this Overview Knowledge is your organisation's central store of reference articles — policies, processes, FAQs and anything else your people need to look up rather than work through as a course. Because that content often includesFew readersHow to Add a PDF to the Knowledge Base
How to Add a PDF to the Knowledge Base In this article: Overview Import a PDF as a Knowledge Article Embed a PDF inside an article Things to keep in mind FAQs Who can do this Overview There are two ways to bring a PDF (or Word document) into SuperPath's Knowledge base, depending on what you want to end up with. Use Import when you want the document turned into an editable Knowledge Article — SuperPath extracts the text and uses AI to format it for readability while keeFew readersHow to Duplicate a Knowledge Article
How to Duplicate a Knowledge Article In this article: Overview Duplicate from the Manage Articles list Duplicate from the article editor Things to keep in mind FAQs Who can do this Overview Duplicating a Knowledge Article gives you a copy to work from, so you can reuse an existing article as a starting point rather than building a new one from scratch. This is handy when you want to create a variation of an article, or use one as a template for similar content. You can dupFew readersHow to Search the Knowledge Base
How to Search the Knowledge Base In this article: Overview Search from the Knowledge Homepage Browse by category Things to keep in mind FAQs Who can do this Overview The Knowledge Base is your organisation's central store of articles, guides and reference material. When you're looking for something specific, the quickest way to find it is the search box on the Knowledge Homepage. You can also browse the categories and featured articles laid out on the homepage. This articlFew readersHow to Delete a Knowledge Article
How to Delete a Knowledge Article In this article: Overview Delete from the article editor Delete from the Manage Articles list Things to keep in mind FAQs Who can do this Overview When a Knowledge Article is no longer needed, you can delete it permanently. There are two places to do this — from within the article's editor, and from the Manage Articles list. Both remove the article for good, so if you only want to hide an article from learners temporarily, unpublish it insFew readersHow to Add Related Articles to a Knowledge Article
How to Add Related Articles to a Knowledge Article In this article: Overview Open the article settings Add a related article Remove a related article Things to keep in mind FAQs Who can do this Overview Related Articles let you link a Knowledge article to other articles in your Knowledge Base, pointing learners towards further reading. You manage these links from the article's settings panel inside the editor. This article covers how to add and remove them. Open theFew readersHow to Add a Table of Contents to an Article
How to Add a Table of Contents to an Article In this article: Overview Turn on the table of contents How the table of contents is built Things to keep in mind FAQs Who can do this Overview A table of contents helps learners navigate a longer Knowledge Article by listing its sections and letting them jump straight to the part they need. In SuperPath you don't build the list by hand — you simply toggle it on, and it is generated automatically from the headings in your articlFew readersHow to Publish a Knowledge Article
How to Publish a Knowledge Article In this article: Overview Publish, unpublish or draft an article What each status means Why an article becomes unpublished after edits Things to keep in mind FAQs Who can do this Overview A Knowledge Article is only visible to your learners once it is published. Publishing is controlled from a single status button at the top of the article editor, which lets you move an article between three states — Published, Unpublished and Draft — sFew readersHow to Feature a Knowledge Article on the Homepage
How to Feature a Knowledge Article on the Homepage In this article: Overview Open the article settings Feature the article on the homepage Things to keep in mind FAQs Who can do this Overview Featuring a Knowledge article makes it appear in the Featured Articles list on the Knowledge search homepage, giving your most important content extra visibility. You turn this on from the article's settings panel inside the editor. This article covers how to do that. Open theFew readersHow to Add Tags to a Knowledge Article
How to Add Tags to a Knowledge Article In this article: Overview Open the article settings Add tags Remove tags Things to keep in mind FAQs Who can do this Overview Tags are free-text labels you add to a Knowledge article to help with search and filtering. You manage them from the article's settings panel inside the editor. This article covers how to add and remove them. Open the article settings Open the Knowledge article you want to edit so it loads in the editoFew readersHow to Order Knowledge Categories on the Homepage
How to Order Knowledge Categories on the Homepage In this article: Overview How categories are ordered Choose which categories show on the homepage Things to keep in mind FAQs Who can do this Overview Your Knowledge Homepage displays the categories you've chosen to feature, giving learners a clear way into your content. It's worth knowing up front that SuperPath does not currently support manually reordering categories — there is no drag-and-drop or position setting. CategFew readersHow to Delete a Knowledge Category
How to Delete a Knowledge Category In this article: Overview Delete a category Things to keep in mind FAQs Who can do this Overview Knowledge categories help you organise your articles and give learners a clear way into your content. If a category is no longer needed, you can delete it from the Knowledge categories settings. Deleting a category has knock-on effects for its sub-categories and any articles filed under it, so it's worth reading the warning before you confirm. TFew readersHow to Make a Knowledge Article Searchable
How to Make a Knowledge Article Searchable In this article: Overview Open the article settings Make the article searchable Things to keep in mind FAQs Who can do this Overview The Searchable setting controls whether a Knowledge article surfaces in Knowledge search and categories, or stays private and reachable only by its direct link. You control this from the article's settings panel inside the editor. This article covers how to do that. Open the article settingsFew readersHow to Assign a Knowledge Article to a Category
How to Assign a Knowledge Article to a Category In this article: Overview Open the article settings Assign a category Things to keep in mind FAQs Who can do this Overview Assigning a Knowledge article to a Category controls where it appears in your Knowledge Base, so learners can browse to it under the right heading. You set the Category from the article's settings panel inside the editor, and you can optionally place the article under a sub-category. This article covers hFew readersHow to Set the Knowledge Homepage Banner
How to Set the Knowledge Homepage Banner In this article: Overview Set the banner title and image Things to keep in mind FAQs Who can do this Overview The banner is the large heading area at the top of your Knowledge Homepage — it sits behind the search box and is the first thing learners see when they open the Knowledge Base. You can personalise it with your own title and a background image so it fits your organisation. Both are set once and apply for everyone. This articleFew readersFormatting Shortcuts and Pasting Markdown
Formatting Shortcuts and Pasting Markdown In this article: Overview Formatting as you type Pasting Markdown What isn't supported Things to keep in mind FAQs Who can do this Overview If you prefer to keep your hands on the keyboard, the SuperPath editor understands Markdown shortcuts. Type ## at the start of a line and it becomes a Heading 2; wrap a word in **asterisks** and it turns bold as you finish typing. You can also draft a whole document in Markdown somewherFew readersCreate Knowledge Categories
The purpose of this article is to provide a step-by-step guide for creating new knowledge categories within the system. It explains how to name and describe the category, assign it as a subcategory if needed, add an image, and control its visibility on the Knowledge Homepage. This ensures effective organisation and easy navigation of knowledge resources.PopularEdit Knowledge Category
The purpose of this article is to provide step-by-step instructions for editing a knowledge category within the system. It explains how to navigate to the settings, access the knowledge categories, make necessary updates, and save changes. This ensures knowledge categories remain accurate and up-to-date for effective organisation and management.PopularCreating a Knowledge Article
The purpose of this article is to guide users through the process of creating a new knowledge article. It provides step-by-step instructions on adding a title, content, and category, setting visibility options, and publishing the article. This ensures knowledge is effectively documented and accessible to users.Popular